Privacy policy · THE DOT

This policy explains what personal information THE DOT collects through its website and app, how it is used and the choices you have.

1. Information we collect

Account details: first and last name, mobile number, email address, date of birth, gender and nationality.
Orders: the branch, items, pick-up time, order notes, amounts and payment results.
Loyalty and wallet: Dots, rewards and wallet transactions.
Payment: card payments are handled by our payment provider. We receive a payment reference and the result, not your full card details.
Support: messages you send us.
Technical data: information needed to operate the service securely, such as device and log data.

2. How we use it

To create and secure your account, including sending verification codes by SMS.
To take payment, prepare your order and send your invoice.
To send updates about your orders, rewards and wallet.
To run DOTS, including rewards based on your date of birth or nationality where a programme rule uses them.
To answer support requests.
To prevent fraud, meet legal and tax obligations, and improve our service.

3. Notifications

You can turn off order, reward and promotional notifications in the app. Verification codes, password reset codes and invoices are always sent because they are needed to use the service.

4. Sharing

We do not sell your personal information. We share it only with:

Branch staff, who see your first name and mobile number with your order.
Service providers that act for us, such as payment, SMS, email, notification and hosting providers.
Authorities, where the law requires it.

5. Retention

We keep account information while your account is active. Order, payment and tax records are kept for as long as the law requires, including after an account is deleted.

6. Security

Passwords are stored in hashed form, and access to personal information is limited to authorised staff.

7. Your choices and rights

View and update your profile details in your account. Your mobile number cannot be changed.
Delete your account from your profile.
Contact us to ask about the personal information we hold about you.

8. Changes to this policy

We may update this policy. The date at the top of this page shows when it last changed.

9. Contact

Questions about privacy: see Contact us.